FAQ
Frequently asked questions
What companies and call centres ask us most often about the plans, billing, numbering and support. If your question is not here, the contact page is the fastest route.
What exactly does the monthly price of €60, €100 or €199 cover?
The monthly price covers VICIdial CRM hosting, its installation (commissioning included) and support. The number of agents is capped by the plan: 10 agents for Starter, 20 for Professional, 50 for Enterprise.
Are VoIP calls included in the price?
No. VoIP traffic is billed according to destinations, call volumes and campaign prefixes. It is quoted separately, based on your call plan.
Are SDA or DID numbers included?
No. SDA and DID numbers are billed separately, on a quote. Their availability and the administrative documents you must provide depend on the country and on the operator selling them.
Can we change plan later on?
Yes. The three plans differ only by the maximum number of agents. The conditions for changing plan are set out in the quote and in the contract.
Can we get a local number in any country?
No. Availability depends on the country, the area and the operator, and it changes over time. We check your country list and tell you what is not possible. The documents required (extract from the commercial register, proof of address, ID of the representative) also vary from one country to another.
What support is included in the plans?
Support is included in all three plans: configuration, campaigns, routing and agent access. The support hours and response times are specified in the quote and in the contract.
Is migrating my data from my current operator included?
Installing and configuring the CRM is included in the plan. Recovering your existing data, migrating your campaigns and porting your numbers are handled as specific services, priced on quote.
Is call recording possible?
The feature exists in VICIdial and can be enabled. It does depend on the consent obligations in force in the countries you call: we configure it after checking the position with you.
Do you work with customers outside Europe?
Yes. Our plans are designed for international companies and call centres. Exchanges happen in French or English, and support hours are defined to cover your teams' working periods.
What happens to the information sent through the form?
It is used to handle your quote request: we reply and keep it for as long as needed for the commercial follow-up, then it is deleted or anonymised. The details are set out in our privacy policy.
What is the contract term and what are the renewal conditions?
These are defined in the quote and in the contract, which are sent to you before any validation. We do not publish standard terms on this website.
How do I get a quote?
Fill in the contact form with your number of agents, your country, your destinations and your volumes, or message us on WhatsApp at +212 7 66 35 68 43. We reply with a detailed quote and the points that still need to be confirmed.
Next step
Let's move to your actual situation
Number of agents, country of your structure, destinations and volumes: with these elements we can come back with a realistic quote.